I had a horrible experience with this company. The customer care executives would give you the most updated information about your consignments pending in All the sit-down meetings to hear employees' comments and suggestions are a waste of time since the ideas fall on deaf ears. ShareReportCopy. I’ve been at it so long that these people have become a friend which is why they continue using us for now. Then the next day a Saia truck arrived and the delivery man brought it in but sounds indicated it was broken. The complaint has been investigated and. Customers are unhappy and we lose more of them every day. All rights reserved. Saia LTL Freight is one of the nation’s leading carriers, providing less-than-truckload (LTL), truckload, distribution and consolidation and logistics services. Regional managers would have managers & supervisor to change operation numbers it seemed to me it was a common practice in the company I would always laugh at the service indicators they are not as close to what Saia reports. Saia needs to tell the truth to their customers and fix their problems Rick O'Dell need to get out of his cooperate office and visit & talk to his associates and listen listen listen listen listen . Thereafter, Leslie obtained various other trucking jobs, some of which paid significantly more than Saia. On April 22, 2020, I purchased a desk and chair from Office Depot. At Snyder & Wenner, we believe in keeping trucking companies accountable for negligent practices that endanger the public. I figured to add a few days and hired a service to come set it up a week after the quoted delivery. We are told that if we dispute the redelivery charge, our shipment will continue to be on hold indefinitely. The ones that just don’t care jeopardize all our jobs and need to leave. They would not release the shipment without a check. ME: Hiding negative complaints is only a Band-Aid. Get recommendations, read reviews, check on complaints, and view their rating. I opened the box to find the toilet in hundreds of pieces completely smashed. I called at 1:45 to see if they needed any directions and was told by the terminal help the shipment wasn't put on a truck for delivery on the day it was scheduled, The man said he would check to see if he could get it delivered later in the afternoon and would call me back, meantime I called the 800 number talked to a lady named Chris in coustomer service, went through the entire story again she told me she would get back in touch with me in a few minutes, (you guessed it) still haven't heard from Chris or the dock worked in Sherman Texas either, I called the person in Vegas that I contracted to ship my furniture told him to story, this is 3 hours later in the afternoon, he called back and told me he was informed the shipment was lost and no one from SAIA could tell him where or when I could expect my furniture. I was told it would take about a week to ship. Dock supervisors are more interested in clearing the docks in order to show their proficiency than handling the merchandise with at least some care to ensure no damages occur. Copy this PRO# : [protected] I will never use them again. Simple solution: "Big Dogs", spend some time out of the press box and get a lateral look at what's going on. I rented a $400/day fork lift based on the delivery All of the years I have been in the game, SAIA has made it the most challenging week of my life. I still love my job. And you know employees are only as good as their bosses. for an additional two days. Any ideas would help me alot!!! No complaints and… There was no way this poor driver was going to get this thing off the truck alone even with the lift gate !! Description Saia Inc. Saia, Inc. operates as a transportation holding company. Our manufacturer from CA shipped items to us and Saia showed up unannounced. I ordered a playset as a surprise for my daughter's 5th birthday. I paid Echo Logistics (prepay) to ship one of my standard products under a standard code I have been using... Set up freight movement from Oregon to Alberta, Canada. I paid $650 to have it delivered. So I have written email and tried to get answers and all I keep getting is the standard "I am sorry miss, we will look into it and call you back". The ones that just don't care jeopardize all our jobs and need to leave. This incident is very clear that the unit... SAIA was a great company about 10 years ago. tracking system. Listen also to the customers. I hope they go out of business so they cannot do this to anyone else! I had my furniture shipped from Las Vegas Nevada to Sherman Texas, it arrived in Sherman on the 18th and was scheduled for delivery on the 20th at 2pm. originally cost $750 simply because they did not deliver on the date scheduled What do you dislike about working at Saia Motor Freight? I was notified that it would be here on wednesday so planned my business accordingly. File a complaint. We offer door-to-door service to your customers in Mexico through our gateway terminal in Laredo, TX. hard to balance home and work life. STAY AWAY FROM THEM! Believe me Saia will hear more from me than they would like to. All business will get complaints. How can this happen? The latest review Delivery / service / attitude was posted on Oct 17, 2008. You can even subscribe to job alerts to automatically receive an email when new jobs are posted in your location. I end up speaking with the supervisor of the Seattle terminal, he said that the bad news is, when they depart from the terminal they scan the shippments on board. 11465 Johns Creek Parkway, Suite 400. Schedule delivery. "Subiect Incident" means the collision between JOHN PITTS, driver for SAIA MOTOR FREIGHT LINE, LLC and JUAN YOURNET, which occurred on August 20, 2012 at or around 4:58 A.M., in Clayton County, Georgia. Do not know the meaning of customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We ship and receive very frequently, rest assured I will never give another dime to this company again. Customer Service/delivery sucks, they miss the setup time delivery, not just for 1 day but for almost 4 days, our shipment was just sitting at their destination terminal doing nothing, while our business is trying to make through of what we got.